Shipping policy

HEMNIK — SHIPPING & DELIVERY POLICY

At HEMNIK, we carefully pack every order to ensure that your product reaches you safely and in excellent condition.

Please read our Shipping & Delivery Policy before placing your order.

1. Order Processing

Orders are processed after successful payment and order confirmation.

For standard products, orders are generally processed within 2–5 business days.

Personalized or customized products may require additional processing time depending on the product and customization requirements.

The applicable processing time will be communicated on the product page or during checkout wherever possible.

2. Shipping Time

After your order has been dispatched, estimated delivery times are:

  • Major cities: 2–5 business days

  • Other locations in India: 4–8 business days

  • Remote locations: 5–10 business days

These are estimated delivery times and are not guaranteed.

Actual delivery time may vary depending on the destination, courier partner, weather, holidays, and other circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

HEMNIK may offer free shipping on selected products, locations, promotional periods, or orders above a specified value.

HEMNIK reserves the right to change shipping charges or free-shipping eligibility without prior notice.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, WhatsApp, SMS, or other available communication methods.

Customers can use the tracking information to monitor their shipment.

Tracking information may take some time to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Contact number

HEMNIK will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

Customers should ensure that someone is available to receive the package and that the provided phone number is reachable.

If an order is returned to HEMNIK because of repeated failed delivery attempts, incorrect address, refusal to accept the package, or inability to contact the recipient, additional shipping charges may apply for re-delivery.

7. Delayed Delivery

Delivery dates provided by HEMNIK are estimates.

Delays may occur because of:

  • Courier or logistics issues

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Natural disasters

  • Government restrictions

  • Incorrect customer information

  • High-volume periods

  • Other circumstances beyond HEMNIK's reasonable control

HEMNIK will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee delivery on a specific date.

8. Damaged Package or Product

Because HEMNIK products may contain fragile acrylic materials, customers should inspect the package immediately upon delivery.

If the package or product appears damaged, please take clear photographs/videos before disposing of any packaging material.

For a damaged-product claim, contact HEMNIK within 48 hours of delivery and provide:

  1. Order number

  2. Photographs of the outer packaging

  3. Photograph/video of the shipping label

  4. Clear photographs/videos of the damaged product

  5. Any other information requested by our support team

Failure to provide sufficient evidence may affect our ability to process the claim.

9. Wrong or Missing Items

If you receive a product that is different from what you ordered, or if an item is missing from your order, contact HEMNIK within 48 hours of delivery.

We will review the order and provide an appropriate resolution where the issue is verified.

10. International Shipping

International shipping availability may vary depending on the product and destination.

Where international shipping is offered, customers may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country.

Such charges are generally outside HEMNIK's control and may be payable by the customer.

International delivery timelines may also vary considerably depending on customs clearance and local courier services.

11. Shipping Restrictions

Certain products or destinations may not be eligible for shipping due to courier restrictions, regulatory requirements, or logistical limitations.

If an order cannot be shipped to the selected destination, HEMNIK may contact the customer regarding available options.

12. Lost Shipments

If a shipment is confirmed as lost by the courier partner, HEMNIK will investigate the matter with the logistics provider.

Depending on the circumstances and applicable policy, HEMNIK may provide a replacement or refund for an eligible order.

13. Contact Us

For questions regarding shipping or delivery, please contact us through the details provided on the HEMNIK website.

Brand: HEMNIK
Email: himnik8@gmail.com
Phone/whatsApp: 9482120067